We guarantee the quality of all our jewelry. If any item in your order is defective we will gladly replace it or refund your purchase price within 15 days of your order. We do not take back the item worn by the customer
How to return your items:
Please email us at [email protected] to initiate a return authorization. Indicate the style number, defect and invoice number in your request.
Return any defective items back to us in its’ original condition and packaging with original tags along with a copy of your original invoice, Please choose return packaging that will protect the merchandise so as not to incur any further damage. Kapil Jewels Inc is not responsible for returns that are damaged or lost in transit.
PLEASE NOTE:
Returns must be made within 15 days of the order date on your invoice.
Any missing merchandise claims must be made within 10 days of the invoice date.
We do not repair, replace or accept returned merchandise after it has been sold to your retail customer.
For any return that does not follow these guidelines, Kapil jewels Inc reserves the right to charge a return service fee or 15%+ restocking fee.
Special order merchandise is not returnable.
International orders will be handled on a case by case basis. If you have an issue with your order, please contact us, and we will do our best to make it right.
Refunds/credits are granted at the discretion of Kapil Jewels Inc.
All the courier cost of item return and all duties & tax’s will be borne by the customer, it is not our responsibility.
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